Interview
Hello, my name is Branislav Mitic. I am 45 years old and have a degree in electrical engineering. My current position at Axians is Segment Manager for Workplace Managed Services.
I have been a PC enthusiast since high school. Recognizing the potential to turn my passion into a career, I pursued a degree in Electrical Engineering and Computer Science. My passion continues to drive my professional development, allowing me to stay abreast of technological advances and innovations.
I joined the company more than 20 years ago as a student intern, helping the technicians and engineers with PC and server maintenance. I liked the work and the whole environment I was working in, so I applied for a full-time job some time later.
My first job was as a support technician. From there, I moved into a position as a systems engineer and internal IT support for the company, and later as an IT administrator. After a while I was offered a position managing a team of engineers and technicians for maintenance and support contracts. I am still in that position, only my team has grown considerably over the years.
On the outside, Axians is a modern office with the professional excellence expected of a leading firm. However, what really sets us apart is the community within. I have been privileged to work with colleagues who have become more than just teammates – they are friends.
There is no typical day in my team. We have a lot of support and maintenance contracts and every day we have a different set of tasks, projects to work on, installations to complete and tickets to resolve – but that is what makes the job interesting. Without good communication within the team it would not be easy.
“Every project strengthens us and earns client trust—the best reward for our hard work.”
Segment Manager for Workplace Managed Services at Axians Serbia
My biggest personal challenge was the transition from being an engineer to leading a team. As an engineer, my focus was primarily on technical tasks and problem solving, and stepping into a management role required a change in mindset and skills.
I was no longer just responsible for my own work, but also for leading the whole team. This meant developing communication skills and learning to delegate effectively, but also understanding the strengths and needs of my team members.
The biggest support came from my line manager in the form of guidance, but also from our HR department who helped me to better understand and motivate the team.
I can’t really remember how many projects we have successfully completed, but I have gained invaluable experience from each one. Experience makes us better at what we do, makes our clients happier, and makes us prouder and happier at what we do.
I am happy that our clients recognize all the hard work we put into the projects and trust us with their needs. Their satisfaction and loyalty are the greatest compliments we can receive for our work.
IT is an ever-changing field to work in. My goals are to continue to work on interesting projects and to see all the new technologies we can implement and use.
Axians is a great place to do that.
Thank you!